1 reviews | Active since Dec 2014
No phone call from FNB the entire day
<p>This is my eightth review for today. It is 3:29. I have been waiting the whole day for FNB to take me seriously and give me a call regarding shockingly poor service. They have been avoiding me the entire day. They have responded with generic BS. My complaint now has spread from just connect, to ebucks, to devices, to complaints. How long do i have to wait for FNB to act. This is by far the worst service i have received. Please change your slogan to "How can we help (but only when we feel like it)?" Or "How can we NOT help you?" Come on FNB get your act together. Deal with a 15 year loyal customer in the manner that he deserves. </p>
Good day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Please be advised that all your comments have been noted.
Kindly be advised that your comments have been escalated to the relevant managers to address this matter urgently. Please provide the necesary time for them to investigate and provide you with detailed feedback and a solution to the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused. Please be advised that all your comments have been noted.
Kindly be advised that your comments have been escalated to the relevant managers to address this matter urgently. Please provide the necesary time for them to investigate and provide you with detailed feedback and a solution to the matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)