NO peace of mind with FNB credit life insurance

Credit life insurance is supposed to give peace of mind. but FNB gives no peace. every month I must tell you to reverse the billing you keeping making for debt protection. You took three weeks to do it the last time. Mind you this affects the interest I pay for that month.

Since you already have calculated the monies you are going to pay to my card for the duration of the claim, I think it would be best if you just pay the remainder of the amounts. cancel the unemployment portion of the insurance and we cut our losses. Its time consuming to have to request the same thing every month. And i am bombarded by so many of your consultants calling and having to keep explaining the same damn thing. It is not fair.

Secondly,To date, i haven't received a definitive response about this debt protection. as i have asked for the unemployment portion to be removed. so if you cant do it on my current policy then you need to ensure you do not impose waiting periods on a new policy for death and disability and also ensure the rate you charge me is based on old rates not new rates. It would be ******* of you to charge me for insurance for unemployment cover when I am unemployed and thus have no insurable interest. However life and disability is a something that could happen regardless of my employment status. I have asked for feedback countless times but I have given you more than enough time to resolve this. Please ensure a senior complaints person deals with this matter till its resolved or get clarity from the ombud, because I am really at my wits end with FNB.