No Paypal payment and blocked access on my online account!

I received an email from FNB stating that Paypal withdrawal into a bank account will take only 3 days. It's been three days today since I last made a withdrawal but there is no payment into my account. You make promises but never deliver on your end! Why provide false information when you never deliver!

Regarding another issue, I could not log into my FNB online profile and so I had to reset my password. I logged in again and was told to activate my chip and pin card meaning I am blocked from accessing my account. ***H!!!!! What does that even mean? I am not even with FNB so why do I need to do this? I can't believe you #@#$#$ are doing this?! How am I going to access my profile now? Y%$$!