NO PAYOUT ON FUNERAL POLICY. HORRIBLE SERVICE

Really horrible service from fnb. We took out a funeral policy, claimed the same day of the death and have still not been paid out. Spoke to consultants kuku and jenifer. Totally useless and bad service. We completed all the forms over the phone and submitted all documents the same day. They called the next day and asked we complete the same damn form again WE RECEIVED CONFIRMATION THEY RECEIVED ALL DOCUMENTS, NO PAYOUT. Lucky we took a policy with Absa and that paid out a few hours after claiming. Its been 72 hours and still no payment and no contact has been made. We will be cancelling all services and bank accounts with fnb. DO NOT USE THEIR SERVICE. IF WE DIDNT HAVE ANOTHER POLICY WE WOULD HAVE BEEN IN DEBT DUE TO FNB. THEY DONT MAKE ANYTHING EASY.