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Frans R

1 reviews | Active since Jul 2011

17 Apr 2018, 13:38

NO PAYMENT REVERSAL AGENT BLATANTLY REFUSED

Another one for FNB on 12 April i made a payment of R 800 to Bill Harrops balloon Safaris i decidedNot to go on a hotair ballon trip booked for the 29th April but already paid a deposit they Offered me a refund but told me it will take two weeks which i think is a story to avoid a refund Please Note i'm in possession of an E Mail of fhem proving this! When i phoned FNB to have it reversed the agent blatently refused FNB Don't make Reversals! Future clients beware of this! I have evidence to proof they Offered me a Refund!!!!!!!

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Replies (5)
FR
Frans R's update17 Apr 2018, 13:46
Reviewer Update
I wasted my airtime aswell please find email attached i even provided theire contact numbers Hallo Tamara thank you but one more question i've never heard of a refund that takes two weeks ? Please note that refunds can take up to 2 weeks to be made and we will email you the POP once payment is made. Have a lovely day. Buoyant regards, ********** Mobile: +27 83 ********** /2 +27 83 ********** P.O.Box 67, Randburg, 2125 South Africa Tamara Heuer Reservations
FNB (First National Bank)
FNB (First National Bank)'s reply17 Apr 2018, 14:11
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FR
Frans R's update19 Apr 2018, 15:14
Reviewer Update
No Feedback
FR
Frans R's update20 Apr 2018, 09:59
Reviewer Update
Please call me i had problems eith my cellphone
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2018, 10:05
Official

I have requested Winnie to contact you.