No payment reflection after 5 days

I made a transfer from my fnb account to my wesbank account which is linked on my Internet profile - as I always do on 26 January 2016. I have phoned several times and the money is still not reflecting to no avail. It is currently affecting my credit profile and I am paying interest on an account that is supposed to be on time. Amanda from the call centre wasn't also Very professional in assisting me making it my problem to solve the mystery of where the funds are ... I expect this resolved and my credit record adjusted.