1 reviews | Active since Jan 2017
NO PASSPORT BOOKING SLOTS AT FNB AT ALL
Hi I paid a total of R540.00 for my passport online, through Home affairs the process was a positive until it came to the booking with FNB MERCHANT PLACE as it only gives us a notification that the time slots are unavailable, i have tried booking at midnight for the new day, but the OTP only comes through at 6am, and when we do sign on at 6am the same morning the system states no time slots available, and this has been going on for the past week. I am outraged and disgusted at the service as i have tried calling the branch at Merchant place, but no one ever answers the phone. Other banks do not have this issue, esp Nedbank and STD, my wife booked with me and already has her passport. WHY FNB is your system so pathetic. I want answers immediately, or my money back. TO top it all one cannot change the banks once payment has been done. SO SAD SERVICE FROM FNB
Putting in the date manually works for all other banks other then FNB. I regret paying with my FNb account as I am now stuck and unable to do anything, and looks like I've lost my money. The branch does not help when you walk in, you can't phone a branch, it just does not work. Can u please explain how it is with Nedbank or Standard Bank u get bookings within day or 2 as my wife did hers with standard bank. Regards
Putting in the date manually works for all other banks other then FNB. I regret paying with my FNb account as I am now stuck and unable to do anything, and looks like I've lost my money. The branch does not help when you walk in, you can't phone a branch, it just does not work. Can u please explain how it is with Nedbank or Standard Bank u get bookings within day or 2 as my wife did hers with standard bank. Regards