1 reviews | Active since Feb 2011
NO PAPERWORK
<p>Good day, </p> <p> </p> <p>2-3 months ago I got a call from FNB offering a funeral policy and which I have accepted. I was promised that the documents will be sent to me but I am still waiting and have sent through a query already from the FNB website. </p> <p>The payments has been going off, which they dont have a problem taking but can't get back to me with the documents. How pathetic.</p>
Good Day Miss Khan,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Miss Khan,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)