No Paid Up Letter Provided To date

As you see this notify SMS: FNB :-) R248.07 paid to FNB card a/c..743000 @ Fnb Card ***. 26Aug 00:38, FNB has taken their money from my account but I have not received my Paid Up Letter, its been a long time asking for this, they will take you & transfer you from pillar to post? I really don't understand a bank like this, they just want you to be with them & pay them every month for no services they render to you, how can we as South Africans who are trying for a better always gives banks free money whilst we are struggling? May Someone Please Assist me with this case from FNB, I have writing over and over again, its not like I like to write on this page, I have come here because I believe this would be last stop where I get my help, I have used my airtime I don't know how much, calling different FNB branches & Dept & to date no one is helping me.