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latoya.mac latoya.mac
1 reviews | Active since Dec 2016
22 Feb 2019, 10:51
NO OVERDRAFT BUT THEY ALLOW transactions to exceed your FUNDS. *******
I have items not paid and have been charged R120 for the past two days. why do you authorise/approve transactions, when there IS CLEARLY NO FUNDS IN THE ACCOUNT?????????????????? I have no overdraft. You clearly do this to all customers, as Ive read the other clients struggles with this issue!!! Absolute *******. You also told me last year to have my card delivered to me as it would avoid me being charged R100 for the card...YOUR STAFF DONT EVEN KNOW WHAT THEY ARE TALKING ABOUT! I was told this amount would be reversed for the misinformation your branch manager told me at CRAIGHALL. how the hell do I fix this? without a further R120 being charged today? HUH?
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Replies (5)0
Replies (5)ll
latoya.mac latoya.mac's updateReviewer Update
22 Feb 2019, 11:19ref:::: ********** NF
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latoya.mac latoya.mac's update22 Feb 2019, 11:19
Reviewer Update
ref:::: ********** NF
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latoya.mac latoya.mac's updateReviewer Update
22 Feb 2019, 11:26So FNB advises, that merchants have a floor limit, and can charge your account even if you don't have funds. So basically its fine to take money from a depleted account. Thanks Merchants and FNB for the *******. MONITOR YOUR . Also ask to have the floor limits blocked, apparently you can do that? wish FNB had told me earlier. waste of time and money. Thanks for the unnecessary anxiety.
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latoya.mac latoya.mac's update22 Feb 2019, 11:26
Reviewer Update
So FNB advises, that merchants have a floor limit, and can charge your account even if you don't have funds. So basically its fine to take money from a depleted account. Thanks Merchants and FNB for the *******. MONITOR YOUR . Also ask to have the floor limits blocked, apparently you can do that? wish FNB had told me earlier. waste of time and money. Thanks for the unnecessary anxiety.
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latoya.mac latoya.mac's updateReviewer Update
22 Feb 2019, 12:07STILL ******* IF YOU ALLOW THESE TRANSACTIONS TO HAPPEN. *******.!!!!!!!!!!
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latoya.mac latoya.mac's update22 Feb 2019, 12:07
Reviewer Update
STILL ******* IF YOU ALLOW THESE TRANSACTIONS TO HAPPEN. *******.!!!!!!!!!!
FNB (First National Bank)'s replyOfficial
22 Feb 2019, 12:32Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Feb 2019, 12:32
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
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latoya.mac latoya.mac's updateReviewer Update
22 Feb 2019, 12:38Thank you. FNB is lucky to have the staff that they do.
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latoya.mac latoya.mac's update22 Feb 2019, 12:38
Reviewer Update
Thank you. FNB is lucky to have the staff that they do.