1 reviews | Active since Jul 2016
No Out of Bundle Notification Received for October 2017
For some unknown reason I received no out of bundle notification for October 2017. No SMS or email (like I have received for the months before). I now am setting with a R500 out of bundle bill.
I have called 3 times. Have been told it has been escalated and I will receive feedback. I receive nothing for almost 2 weeks. I call on Friday and am told my case has been marked "Resolved with feedback given". IT IS NOT RESOLVED!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)