No OTP with new card

Was issued a new card last month, went in to FNB and reset my pin etc. Tried to pay subscription that lapsed due to my old card on their system. No OTP. So I went into the App and tried to load the card on my profile - gave me error message. Spoke to a consultant that gave me the Security Centre number. Phoned 3 times cut off as soon as the welcome message was finished. 4th time came through held on for 15 min no answer. Phoned business banking - they put me through to another call centre -waited 10 minutes, wrong call centre - they put me through to the security call centre - held on for another 15 min. Then they cut me off. So now I have spoken to 6 consultants - went into the bank and was on the phone for over 40 minutes still no OTP...........