no option for delivery and forms not sent

Opened a new cheque account, was told to complete the debit order and salary switch form before 10 oct 2015 to get R200 worth of ebucks. Its been weeks later and still havent received tge switch form. When opening the account i didnt even get the option to have my card delivered. Since i live with someone and the bills are in their name i asked one consultant to send me the form required to be signed by the person i live with. Waited days and days and eventually had to call again to get a form. Poor service for a new customer.