1 reviews | Active since Aug 2012
No online refund after 10 work days as promised
16 April 2021 I logged a call of ***** with FNB and filled in forms to have funds returned to me. This was not even a full day after the transaction took place. I sent all the relevant documents to fnbrecalls as per the forms. Note, the bank charges R313 for the reversal with 10 working days SLA.
In total I made calls of over 6 hours over 5 days calling FNB without a resolution. Both managers and staff are very unhelpful and clueless in how to refund me. All the staff can do is transfer my calls to incorrect departments endlessly. Their systems are very good at just dishing out numerous reference numbers which are useless because you can't even use the reference numbers to follow up. And the managers are very good at not getting back to their clients as they too don't know how to refund me.
I left a message with a call centre staff by the name of Portia Korjs for her manager who she said was Shane French on 27 April to call me. To date I have not received a call back from Shane. 29 April I didn't get help after being transferred to no help after holding for over 40min. I asked for a manager to call me back as there was none readily available to speak to me. I was told Anne Ground would call me. Anne called me but also had no idea how to help me get my refund. She said she would get back to me 30 April. To date Anne has not called me.
3 May 2021 just after 8:00 AM I called again and was told Anne would call. Anne has not called me.
Can someone who knows how to do their job at FNB refund me. You definately DID NOT MAKE MY DAYS GOLDEN even after banking with FNB for over 22 years.
The private investigate Belinda Nukeri whom I've been battling to get hold of is only back from leave 12 May. Her out of office have no one to help in her absence. Then I was told of her manager Samantha Malgas whom I also could not reach telephonically. Her out of office atleast have a name, I'm waiting response. Leonie T****ie, another manager whom was not reachable telephonically.
So FNB was not about to deliver on their SLA and all managers are just not there leaving me to wonder why I even bank with FNB !!!!!!
The private investigate Belinda Nukeri whom I've been battling to get hold of is only back from leave 12 May. Her out of office have no one to help in her absence. Then I was told of her manager Samantha Malgas whom I also could not reach telephonically. Her out of office atleast have a name, I'm waiting response. Leonie T****ie, another manager whom was not reachable telephonically.
So FNB was not about to deliver on their SLA and all managers are just not there leaving me to wonder why I even bank with FNB !!!!!!