LJ
Linda J
1 reviews | Active since Feb 2011
29 Feb 2016, 11:42
No online competence
It is very frustrating to know that the only way you will get help is through a complaints centre..... I have been holding on the phone for 8 min to ask 2 stupid questions after selecting the correct number from the voice speaking to you and then you get transferrred, that person can't help you and transfers you again! Worst of all back to main switch! Did he really expect me to hold amother 8 min??? Are the people ONLY supposed to help with certain things? Even though I did choose the correct selection? So I will be waiting for you call FNB on your account now.
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Feb 2016, 12:59Hello linda85,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878779.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878779.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Feb 2016, 12:59
Official
Hello linda85,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878779.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878779.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)