No online banking assistance

Item: FNB (First National Bank)
Rating: 2
Author: Antoinette K

I am new to fnb and my first time dealing with online assistance. ..i have made a payment into a std bank acc with a incorrect ref nr std bank gave me. I know it's not fnb's fault but really, charging me R250 to reverse R200 and then telling me it's cheaper to leave it and loose the money??? I expected better ??? Maybe my move to another bank was not as wise as I thought?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

12 Mar 2016, 08:24

Hello AK32,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 887350.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply12 Mar 2016, 08:24

Official