JF
Joleen F
1 reviews | Active since Jan 2010
18 Aug 2015, 19:13
No one will help me get my money
On 21 August I paid for fuel and oil at my local garage amounting to R645. On 28 August this transaction was completed when the money was deducted from my account. The problem is that the money is still laying in the unauthorized amounts and has therefore been deducted twice. The garage refuses to refund me as they only received one amount and say it's not their problem. I am not sure what to do and really need that money. Please help!
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
19 Aug 2015, 07:45Hello JustJ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743385.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743385.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply19 Aug 2015, 07:45
Official
Hello JustJ,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743385.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to The relevant department who will provide you with feedback.
The reference number is 743385.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
