PA
PIKKIE A
1 reviews | Active since Jan 2016
14 Jan 2016, 08:50
NO ONE WANTS TO HELP ME !!!!
I HAVE BEEN PHONING FNB SINCE AUG 2015!!! FOR THEM TO HELP ME GET AUTHORISATION FOR A PAYMENT FROM OVERSEE . SO I STARTED AGAIN ON THE 11 OF JAN 2016 PHONING ONE DEPARTMENT AFTER ANOTHER FOR SOMEONE TO HELP ME JUST O BE TOLD TIME AF TIME THAT I AM PHONING THE WRONG DEPARTMENT I SHOULD PHONE ANOTHER ONE. I HAVE PHONED 4 DIFFERENT DEPARTMENT MORE THAT 1 TIME AND STILL NO ONE WILL HELP ME !! SO TODAY I PHONE HEAD OFFICE COMPLAINTS NUMBER JUT TO BE TOLD AGAIN!!! THAT THEY CAN NOT HELP ME I MUST SEND AN EMAIL!!!!! SO WHO IS SUPPOSE TO HELP ME THEN ???/
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Jan 2016, 09:14Hello pikkiePVA,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849985 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849985 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Jan 2016, 09:14
Official
Hello pikkiePVA,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849985 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 849985 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)