No one wants to account for missing documents

I was an employee of FNB until the last day of September 2017. When i left the i filled in all my paper work, including the Momentum withdrawal forms. To this date i am sent from pillar to post. Each time i call FNB to ask about the progress of my withdrawal,i am told that they have sent the paperwork to momentum for processing. Each time i call momentum i am told they have not received any paper work from FNB.

This has been happening for the past 2 weeks. I am told the same thing. How unfair is this?? I relocated to a different province. I need those funds to assist me in settling down. The fact that i have to keep calling FNB every single day is disappointing. I t just so unfair and ********* and also unprofessional that i have to chase your consultants to get my hard earned money! This is really pathetic!!! Can someone help me please!!! THIS IS REALLY SICKENING