NO-one to talk to.

I was on the SECURE CHAT app line on my cellphone, and all that happened to go from pillar to post. Please enter ID which I did then I was asked what the problem was which I did then I was asked for ID once again I was asked for approval sent to me FNB app ????? where do I find this, then I was asked for my ID. Hello, can I please speak to someone about my Account about a dispute regarding a refund that was charged instead of refunded? If I broadcast this, I may get SOMEONE to talk to me.