No one to assist- sending me from pillar to post with each having a turnaround time.O

I went into a branch (platinum park Polokwane) to change my account into a fusion account on the 21 February 2025. I spent 2 hours with the consultant and the process was incomplete. They told me to go home they will complete it within the next two hours, however nothing happened.

I then wen track on the 25th, where they then made me call and the person at the other end just gave me a reference number telling me I would receive a call shortly. After 3 hours I followed up on secure chat and the person chatting said I should wait 6 hours, nobody called.

Today the 26th I go back to the chat, and I am given another reference number saying the take 24 to 48 hours.