1 reviews | Active since Apr 2016
No one knows whi authorised a transaction
<p>Can you please urgently investigate who authorised the rate for a for forex funds received onto my credit card.</p> <p> </p> <p>A man from fnb called me to ask if iaccepted the rate.</p> <p> </p> <p>I spent the most of my morning trying to find out why the funds are in my account when i did not accept the rate.</p> <p> </p> <p>Between forex and credit card and premier banking and authorisations... no one could help... </p> <p> </p> <p>Even secure chat</p> <p> </p> <p>Forex says it cant access credit card transactions and credit card says they cant access forex transactions. </p> <p> </p> <p>Im sick of this now... one thing after the other. </p> <p> </p> <p>The guy that called me explained i had 30 days to accept the rate.</p> <p> </p> <p>But i did not get his details. </p> <p> </p> <p>So who authorised it.</p> <p> </p> <p>I cant understand how no one at fnb can assist me with this.</p> <p> </p> <p>Can someone get to the bottom of this</p> <p> </p> <p>Forex (dora) then explained then that credit card has to help because its a ceedit card transaction that no one else has access to....</p> <p> </p> <p>PLEASE!!!!????</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
I called fnb on the number they emailed me to contact via email... and they said they closed this case.
I was away and i did respond via email to let them kniw but they unprofessionally close the case.
I also called the person who was dealing with the case... his number was on voucemail... i left a message and he did not call back...
Typical...
I want answers on this case or a proper explanation! You said i had 30 days to accept the rate then why did u process it without my authorisation!!!!
Answer me!!!
I called fnb on the number they emailed me to contact via email... and they said they closed this case.
I was away and i did respond via email to let them kniw but they unprofessionally close the case.
I also called the person who was dealing with the case... his number was on voucemail... i left a message and he did not call back...
Typical...
I want answers on this case or a proper explanation! You said i had 30 days to accept the rate then why did u process it without my authorisation!!!!
Answer me!!!
Pathetically pathetic. Still no response!!! Guess they do t know who has to call me
Pathetically pathetic. Still no response!!! Guess they do t know who has to call me
