cC
complicatedsam C

1 reviews | Active since Apr 2016

30 Sept 2016, 13:22

No one knows whi authorised a transaction

<p>Can you please urgently investigate who authorised the rate for a for forex funds received onto my credit card.</p> <p> </p> <p>A man from fnb called me to ask if iaccepted the rate.</p> <p> </p> <p>I spent the most of my morning trying to find out why the funds are in my account when i did not accept the rate.</p> <p> </p> <p>Between forex and credit card and premier banking and authorisations... no one could help... </p> <p> </p> <p>Even secure chat</p> <p> </p> <p>Forex says it cant access credit card transactions and credit card says they cant access forex transactions. </p> <p> </p> <p>Im sick of this now... one thing after the other. </p> <p> </p> <p>The guy that called me explained i had 30 days to accept the rate.</p> <p> </p> <p>But i did not get his details. </p> <p> </p> <p>So who authorised it.</p> <p> </p> <p>I cant understand how no one at fnb can assist me with this.</p> <p> </p> <p>Can someone get to the bottom of this</p> <p> </p> <p>Forex (dora) then explained then that credit card has to help because its a ceedit card transaction that no one else has access to....</p> <p> </p> <p>PLEASE!!!!????</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2016, 14:51
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

cC
complicatedsam C's update11 Oct 2016, 17:12
Reviewer Update

I called fnb on the number they emailed me to contact via email... and they said they closed this case.

I was away and i did respond via email to let them kniw but they unprofessionally close the case.

I also called the person who was dealing with the case... his number was on voucemail... i left a message and he did not call back...

Typical...

I want answers on this case or a proper explanation! You said i had 30 days to accept the rate then why did u process it without my authorisation!!!!

Answer me!!!

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complicatedsam C's update17 Oct 2016, 08:08
Reviewer Update

Pathetically pathetic. Still no response!!! Guess they do t know who has to call me