No one knows what’s going on

On the 22nd of March I received an in contact confirming an online transaction for R199.58 that I did not do. I immediately contact my back to inform them of this transaction, I was then advised to complete a debit card dispute form, I complete the form and send it back to them immediately. I get a response from their bankers telling me I should contact the merchant. I explain to the banker that I don’t know this transaction how do I contact them when I don’t know them. Later I was then advised to contact the ***** them. None of the staff members know what’s going on. I’ve just had it with this bank. A week before that my online banking did not work, I couldn’t login, I couldn’t reset my password. I went to the branch spent an hour and obviously got no help because no one knows anything. I then called online banking only to be told ***** department had blocked my online banking. For what reason I don’t know, I did not receive any communication from these guys regarding this. I have my business and personal account with them and I really think it’s time I move all my accounts to Standard Bank because FNB is just not it.