No one knows what they are doing at FNB.

I opted for this Covid relief for the period May to July. FNB paid out 4 months of debit orders instead of 3, because no matter how many times I said I didn't want an extension they did it anyway and they will not reverse their debit orders out of my accounts. I have an outstanding ref CRM ***1. Every time I phone I get a different time length of when the queries are supposed to be resolved in. FNB gives you an option of paying for premier banking with higher bank charges but when you phone or use the app, no one can help. It doesn't seem like anyone at FNB knows what they are doing or wants to be working. They have paid me too much money and know one has reconciled anything on their side to figure it out.

My covid relief loan should be reduced by 5k however, now I am paying interest on money I didn't even ask for, because of pure incompetence. The should not have offered a service if they don't have the mental capacity to reconcile as per their credit agreement that I agreed to. I have honestly spoke to 5 different people who are completely useless. This money has been sitting in my account for 3 months now.

What kind of Bank are you???