No one knows how to assist

It first started with receiving a settlement letter had to call a few times in for it to be emailed went into the branch they couldn't even assist with statements referred me back to the call center.<br> <br> When I finally got the letter payment was made in time i did a follow up to confirm if funds were received and to close my credit card they said no I should send proof of payment its been more than 2 weeks and no one to date can assist every time i have to email them I get the same response it takes 5 working days.<br> I am feed up with the bad service from FNB interest is accumulating .<br> <br> Its pathetic that no one can assist really