No one knows

I have been calling FNB business center each and everyday requesting assistance, i requested my account to be re-opened and i was sent a confirmation email that it was re-opened, i called again to obtain a confirmation letter of the account i was told it will be emailed to me, that was never done 5 days later, i called again to ask if i can used my old card and i was told a request will be sent to re-activate my card, 3 days later nothing, i called this morning spoke to a Mr Mamabulo who put me through a Simon who now says i have no account with FNB and just refused to assist me, BAD BAD BAD Service!!!!!!!!