SN
Sbongile N
1 reviews | Active since Nov 2015
20 Jun 2025, 07:53
No one is able to assist from FNB
I have logged a complaint with FBN regarding the high interest rate being charged on my loan (Complaint ***). I received an automated response indicating that an agent would contact me, but I have not yet received any follow-up.
I have made several attempts to contact FBN by phone, but each time I was advised to wait for an agent to call me back. This ongoing delay is extremely frustrating.
Could someone please assist me as a matter of urgency?
Thank you for your attention to this matter.
Helpful (0)
Replies (2)0
Replies (2)SN
Sbongile N's updateReviewer Update
23 Jun 2025, 08:09Hi,
It has been more than 7 days, and I am still waiting for the relevant department to contact me regarding my query.
It has been more than 7 days, and I am still waiting for the relevant department to contact me regarding my query.
SN
Sbongile N's update23 Jun 2025, 08:09
Reviewer Update
Hi,
It has been more than 7 days, and I am still waiting for the relevant department to contact me regarding my query.
It has been more than 7 days, and I am still waiting for the relevant department to contact me regarding my query.
SN
Sbongile N's updateReviewer Update
28 Jul 2025, 11:50I have been trying to reach out to FNB since 09 July to resolve an urgent matter regarding my loan account, but unfortunately, it remains unresolved.
I have fully settled my FNB loan; however, the settlement amount reflected by the credit bureau was higher than the actual amount owed. Despite the loan being settled, my account was debited again on 25 July.
I urgently require assistance in this matter. I need the overpaid amount, as well as the amount debited on 25 July, to be refunded as soon as possible. These funds are critical for my living expenses this month, and I have no other source of income at the moment.
I have received several notifications stating that the matter has been escalated to the appropriate department, but to date, there has been no resolution.
Please treat this matter as urgent and provide feedback at your earliest convenience.
SN
Sbongile N's update28 Jul 2025, 11:50
Reviewer Update
I have been trying to reach out to FNB since 09 July to resolve an urgent matter regarding my loan account, but unfortunately, it remains unresolved.
I have fully settled my FNB loan; however, the settlement amount reflected by the credit bureau was higher than the actual amount owed. Despite the loan being settled, my account was debited again on 25 July.
I urgently require assistance in this matter. I need the overpaid amount, as well as the amount debited on 25 July, to be refunded as soon as possible. These funds are critical for my living expenses this month, and I have no other source of income at the moment.
I have received several notifications stating that the matter has been escalated to the appropriate department, but to date, there has been no resolution.
Please treat this matter as urgent and provide feedback at your earliest convenience.