No One Has Contacted Me Pathetic Service

<p>I have submitted a complaint via Internet banking and i had received a automated response stating i would be contacted within one business day and that has not happened and i am very upset with FNB because of the below issue emailed to them on the 19th of December 2016.</p> <p> </p> <p>"Good day, Last week I was only refunded three months of the 12 months that I have been inconvenienced by FNB staff and the matter has been ongoing and when I spoke to Charles Ford he told me that he would only refund the three months and I must see what I do with the other 9 months, the service from FNB has been appalling to say the least as nothing ever gets done and they always over promise and never deliver anything. I also submitted a complaint via Hello Peter and I was promised to get a call back Ref# ********** but have not been called since, and this is ongoing from FNB I really am disappointed with the way I am being treated as a "Premium Banker" as I am called but really feel like I am being taken for a ride. My Question is WHAT IS GOING TO HAPPEN WITH THE OTHER 9 MONTHS THAT HAVE NOT BEEN REFUNDED? IF YOU REFUND THREE WHY NOT THE OTHER NINE????"</p>