LK
Lana K
1 reviews | Active since Dec 2020
28 Feb 2021, 22:30
No one ever responds to emails/ calls! Appalling!!
Absolutely appalling communication! I logged a cheque account dispute on 3 December 2020 and I haven’t even had the courtesy of a response. I call, I email, I get told that I’ll receive a response in 5 days and then nothing. I’ve tried logging a complaint on the FNB site twice but that doesn’t work. I was assured that a dispute would be resolved in 30 days max and it’s now 3 months later! Absolutely horrific. I regret switching to FNB- this is the worst service I’ve ever received from a bank!
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Lana K's updateReviewer Update
09 Mar 2021, 08:44Good day, I have received a response from FNB’s retail service recovery asking me for the same information I’ve provided since December, over and over! And the email ends with ‘sorry for the inconvenience’. This is infuriating! Is this how FNB resolves customer complaints? Can I just get one competent person’s email address that I can forward everything I’ve previously sent again and have them deal with this?
LK
Lana K's update09 Mar 2021, 08:44
Reviewer Update
Good day, I have received a response from FNB’s retail service recovery asking me for the same information I’ve provided since December, over and over! And the email ends with ‘sorry for the inconvenience’. This is infuriating! Is this how FNB resolves customer complaints? Can I just get one competent person’s email address that I can forward everything I’ve previously sent again and have them deal with this?