No one cares

I'm still shocked with the service I received from FNB, after calling them on numerous times, I was told the consultant who was assisting me wrongly transferred the money to an Fnb account but selected Absa bank, truly does this bank have competent staff . Everyone was promising to resolve the issue, no one bothered returning my calls either my emails, this is the worst service from a big brand like Fnb . Can someone explain to me if these guys are properly trained ,by the looks of things truly no one knows what is happening. They really do not care about customers, I believe this must change. I need a detailed report on what happened to this *********** person who was helping me . Is the bank going to allow her to continue doing the same mistakes or place her in a department that will allow her time to understand the system before placing her in a department that compromises us as customers.