No one can / wants to help me

Complaint Ref: ********** NF I basically took a loan out because FNB's Credit Card Department were messing me around (Limit increase approved, but funds not available) I advised them when taking the loan, that my desire was not for a loan, but for a Credit Card Limit Increase. I was advised that a) my funds would be available within 5 days b) If I used the loan and returned the loan, no additional costs (Initiation fees, interest, monthly service fees) would be incurred.

Then, the following transpired: a) The funds were not available within 5 days (I was left stranded, 300 kms away from home and was told "Sorry" b) I returned the loan (as soon as funds were available on the card), but still fees were incurred (I see that this loan is just growing) c) Because insufficient funds were mad available to me I had bounced debit orders, which incurred additional costs...

No one at FNB is able / willing to help. After numerous unanswered emails (to care, ceocomplaints, creditcardcomplaints - all of them I got no response) I complained on HelloPeter. I was called by FNB Credit cards and told it's Personal Loans' problem and they must resolve it. Personal Loans told me that it's Credit Cards.

<b>Who can help with reversing these unfair charges?</b>

I even threatened to take my business elsewhere - I only got a response a month later and the response was "okay, do it".

Do FNB even care about customers anymore?