No one bothering to follow-up from FNBLOAN Processing

I'm verg disappointed to come here and find so many negative reports about FNB. We have had a good relationship until recently, and I'm definitely not a troublesome customer but my service trust index is fast going down to 0.

1. I app**** for a short-term personal loan on Friday the 5th, which got approved and a mandate was sent and I accepted it but there was dead silence after. FNB was my first choice because my salary gets paid with you all. I then had to follow up myself to find out what the hold up was and I was told that my address was not verified and so I needed to visit a branch and submit POR, which I did but there was still no progress or feedback on the application. Have been following up everyday since but someone is always escalating but no responses from escalations. And I have never received a debit order mandate before sometis approved so Ima bit confused about this long hold up. I'm really at a point where I doubt that anybody employed by FNB actually knows what they're doing half the time especially the ones on Secure Chat. 2. When I call in, there is a new trend now that FNB is unable to find my account using my ID number, whether on call or at the branch, which is absurd!! I am also unable to access my profile information on the app. I'm really at a point where I feel like the bank is no longer meeting my needs as a primary bank of choice.