NG
Nick G
1 reviews | Active since Jul 2012
21 Sept 2015, 17:30
No on-line business banking for 2 weeks!!!!
No business banking for 2 weeks!!!!<br> <br> Need i say more, they had a system error that de-authorised my account. No responses after multiple calls and escalations.<br> <br> DO NOT BANK WITH FNB ON-LINE ENTERPRISE BANKING. Useless.<br> <br> Easy to take your monthly and yearly fees yet an issue arises and everyone passes the buck.<br> <br> I have a full report, recorded calls and emails yet no apologies......<br> <br>
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Replies (1)
FNB (First National Bank)'s replyOfficial
22 Sept 2015, 10:54Hello FUGEN,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 763992.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 763992.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Sept 2015, 10:54
Official
Hello FUGEN,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 763992.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 763992.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)