No notifications of transactions - No help from customer service

I've complained about this several times before, and each time I receive correspondence from FNB it's just for a consultant to tell me the matter is being handed over to another consultant. I am no longer receiving notifications of payments to or from my account. I have to enter my banking app and check via the notification system there, which is not convenient, or I need to examine my bank statement - which is confusing due to abbreviated naming conventions. Either way, I do not get real-time notifications of money leaving or entering my account at any time. I have a Premier account and I am paying premium prices in fees to have this service, and when I enquire nothing happens.