BS
Brian S

1 reviews | Active since Sept 2014

09 Nov 2015, 08:44

No notification when using debit card

On Sunday I either never received notifications for purchases or they were received up to 12 hours later!<br> With all the card cloning and other ***** that takes place daily one would surely think that FNB would take the service of notifying their customers about transactions on their account seriously.<br> But as to be expected customer service is a concept completely lost on FNB<br> <br> I will bet that as per usual the line from FNB will be that it wasn't their fault, they will blame a service provider, the moon was in the wrong place, it was too hot or some other pathetic excuse<br> Shockingly bad service, again!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2015, 09:21
Official
Hello wefbjr guilgfsef,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.

The reference number is 808319.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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Tel number: *** (option one)