CG
CAROL G
1 reviews | Active since Apr 2012
06 Feb 2015, 12:17
No NOTIFICATION OF INTENTION TO BOUNCE DEBIT ORDE
I have five bank accounts with FnB and last week one of my accounts from which some of my debit orders are paid was slightly over drawn and they bounced a cell C debit order which was for an amount of approx R412.00<br> All of my other accounts had a lot of money in them and still they returned the debit order which is very expensive. Surely somebody from the bank could have phoned me to advise thT I was short of a little money in the relevant account and I would have transferred the shortfall within minutes. This is disgusting service for a client of long standing.. Furthermore, this has been very expensive and time consuming trying to sort out with Cell C
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
06 Feb 2015, 12:29Hello CAROL4416,
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 619356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 619356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply06 Feb 2015, 12:29
Official
Hello CAROL4416,
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 619356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 619356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
