TM
Thomas M

1 reviews | Active since Aug 2014

06 Nov 2018, 14:36

NO NO NO to FNB Connect

I have Ported my Tel Nr. from Cell C to FNB which should have replaced the FNB Nr.

It is now 6 Days and 5 Logged Queries later and still I do not receive calls on my ported nr.

This is drastically influencing my Business as nobody can reach me. Further is all my Banking ABSA and FNB and Standard Bank connected with my Cell Nr. so I do not receive my OTP's nor my Verification Codes, so I cannot make payment of any sort, I can not even log into Standard Bank as they sent a OTP to log in.

This is absolutely ridiculous and the absolute worst experience of my life,

Please don't tell me the system shows the number is ported - If you are so confident then phone me on my ported nr and tell me that the number is working. Don't tell me it is working before you have not dialled the number.

If you reach me on the ported nr only then is it working

Worst Worst Worst Experience of my Life with Consequences that FNB Connect don't understand

SORT MY PORTED NR OUT!!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2018, 14:43
Official
Good Day 

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide a resolution.

 Feedback will be provided shortly.

I do apologise for any inconvenience caused

Ref:***

Regards,

Client Experience Team

Tel number: ***