No news on my Uber disputes.

Over the festive period last year I requested a few trips with Uber the trips were canceled the funds were taken out of my account. In total over R800. The money was never returned. I then filled out the disputes forms that was sent to via the online chat of FNB. Filled out the documents provided all the proof only to receive emails saying “ Funds no longer on hold(AUTH EXPIRED) for purchase of 264.00 swiped @ UBERRIDES dated 31 Dec 2021.”

I rep**** to the email saying okay what happens next? Nothing has happened since then. No response nothing. How is this possible?? isn’t FNB supposed to help me get my money back?

The service form FNB is pathetic. As soon as this mess is sorted out I will be leaving FNB for good. I am sick and tired of you guys and your nonsense. Everything time I call your call centre I’m in the wrong department and I’ll be transferred. As soon as I’m transferred the call drops.

I am done with FNB.