MR
Mario R

1 reviews | Active since Feb 2014

07 Jun 2017, 13:45

No new clients needed

<p>I have tried to get insurance from FNB a while back and the and at that stage I spoke to Kyle Hobbs in 2014 and at the stage I wanted to put my car and houhold on FNB insurance and never got feedback. After a month and waiting I got a reply from him telling me that he was not at work and that he would assist. I send all the documents to him and never got any feedback again.</p> <p> </p> <p>So I left it and went to another insurance company.</p> <p> </p> <p>I decided to try again a few months ago again with FNB and after going through everything I got put through to Old Mutuals insurance company. </p> <p> </p> <p>I have tried again to get my insurance with FNB and yet again I do not get any feedback from them at all.</p> <p> </p> <p>Why does FNB offer the option for insurance if nobody ever gets back to clients? This future should rather be taken off the website as it is useless for customers as you will never get a reply from them at all</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2017, 13:56
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)