1 reviews | Active since Nov 2016
No Network
About 5 years ago I used to post good things about FNB but since it is not going well. I have a contract with FNB Connect. Every time we have a power outage I have not network i.e. cant make make or receive calls, no internet access, etc. Each time I phone the call centre they tell me to set roaming with Vodacom. Still not able to use the phone. When trying to access mobile banking for instance, it says there is no valid connection. We live on a farm and rely on early warning for farm attacks and may be just enough time to prepare ourselves. I spoke to the call centre twice today on my friend's phone with the same results. Can you please advice urgently.
Good Day Duane Steele,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Duane Steele,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***