No need to be a private banker and close my account urgently!

It seems FNB is just after collecting bank charges and doesn't have any interest in their customers. Well after being disappointed with the services from FNB, I decided to close my account, or at least to downgrade from Private Clients to normal Easy Acount (well, there is no difference either). I contacted the consultants through the SECURE CHAT. I was told that if I want to downgrade to Easy Account, I have to be downgraded to ASPIRE ACCOUNT first, and then to Easy Account. I then decided to just close the account. I was then told that I have to wait for 9 business days before a consultant can call me to discuss. They also told me that whilst waiting, I have to pay all bank charges. I asked why is it that opening of an account is done in minutes but closing an account seems to be rocket ? science. I was told that there are processes to be done. Honestly waiting for 9 business days just to receive a call about account closure is unacceptable. I am a Private Banker who is paying exorbitant fees and receiving such pathetic services......it is just not acceptable. Please FNB you can do better than this. I want my account to be closed before the next charges accrue (i.e before 7 July 2021). Do not force clients to remain with you, rather if you want to retain clients then provide good service. Remember you not the only bank, there is plenty of them to choose. Now what I want is my account to be closed as fast as you opened and upgraded it to PRIVATE CLIENTS. I do not want to wait for 9 days please.