No moving forward with FNB

Andane Seditsha from FNB Digital Banking Support called me. She state to me that a purchase of airtime does not qualify as a transaction to get your device verified. I sent her a screenshot from the massage on my device which includes buying of airtime as a transaction to get your device verified. Yet again a call that wasted my time because Andane also did not know FNB's rules an regulations, or just the ones that protects FNB and does not help the customer. And by the way, it is now day 14 and my device is not verified yet.