NO MORE MRS NICE GUY - GIVE ME BACK MY MONEY FNB!!!

<p>So I have attempted to be VERY patient with, called the call centre 3 times (at least a 10 min waiting before I could actually get someone on the line), walked into a branch and sat there for 50 min trying to get this matter resolved, emailed the branch manager, asking for a follow up, avoiding social media platforms so I don’t become THAT GUY... but now I've just about had it with the disrespect! FNB obviously don’t appreciate my attempts to be cordial in this matter. So here goes...</p> <p> </p> <p>March 2016 I switched from Absa to FNB. Parts of their services offering is that setup your debit orders and upload your beneficiaries and switch your salary. Well, fast forward to 21 April 2017, I discover upon loading my beneficiaries, FNB loaded beneficiary A with beneficiary B's account information! I have been paying beneficiary A since May 2016 to the tune of +/- R23,684.12! I want my money back FNB! YOU GUYS ARE RESPONSIBLE FOR THIS COLOSSAL F -UP!! I am sick of call centre agents, emails and branch manager (who ALL agree my money needs to be paid back to me), promising to escalate this matter and give me feedback, blah blah blah! I never hear anything back from them and when I try to chase for feedback, I get the run around again with even more talk and NO ACTION. I would HATE to make this a race thing but a part of me does wonder if I was a particular skin colour and ranted and raved about lawyers and calling 702 and wanting intreset back on the money they owe me, I would have received a MUCH faster response. I could be wrong, but this is EXACTLY what it feels like.</p> <p> </p> <p>I want my money back FNB, I am DONE playing around.</p>