No more FNB for me.

I logged a dispute for a debit/card transaction on the 6th of August. NOTHING was done. It was then resubmitted so took even longer to resolve. From the possibly 30 emails I have sent, I have received maybe 5 replies. I am so disgusted with FNB that I have now opened an account with a different institution and have asked our HR to switch my account details for my salary. I cannot take this anymore... thousands of Rands out of my account and FNB could not be bothered.