MM
Martin Matthee-Fouché
1 reviews | Active since Jan 2010
02 Apr 2019, 07:26
NO MORE FNB!
It is physically impossible to get hold of FNB Credit Card Collection department! I was on the line for 30min and the call cut, then 25min and the call cut. I phoned 5 different numbers to the Dept review department just to tell me to contact the Credit Card Collection department. Please change your "HOW CAN WE HELP" to "PLEASE GO BROKE ON PRE-PAID AIRTIME RECHARGE TO GET HOLD OF US"
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
02 Apr 2019, 08:38Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 08:38
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
MM
Martin Matthee-Fouché's updateReviewer Update
02 Apr 2019, 14:56Hi FNB
Thank you for sorting my query out so quickly!
Just a pity that you must complain first before getting your query resolved.
MM
Martin Matthee-Fouché's update02 Apr 2019, 14:56
Reviewer Update
Hi FNB
Thank you for sorting my query out so quickly!
Just a pity that you must complain first before getting your query resolved.