No more email statements - Give me 3 years statements online

I have been an FNB customer for many years. I have previously been listed on ITC by an institution that forgot to debit my account and contacted a year later for their money. I was asked to pay for account statements from FNB so I could confirm if the debit went off or not. Going forward, to mitigate this expense, I created an email account especially for my bank statements. Also at the same time FNB was asking customers to move away from posted statements as to save paper, which makes total sense. But now just to get told that there will be no more email statements from August, I took to messaging private banker just to get told its a business decision by Tshenolo. So basically why is your slogan "How can I help you" when you don't even care what I want as a customer or what I had so long that worked for me that you just make business decisions to change it and not take into consideration how this affects me. Then you say it is available online but you are only giving me 1 years statement online when a creditor has a 3 year claim on me. Then you tell me I can download statements but I have to log in and download for 5 different accounts that I have on a monthly basis. I'm hoping I would get a good resolution from FNB on this platform as it would be sad to know that my 18 years with FNB was not valued by them.