lL
lebololalara L

1 reviews | Active since Feb 2017

15 Jun 2018, 04:33

No Moral Compass as a Company!!

FNB refuses to close up an account and still charging me interest after giving me an interim paid up letter. Premium banker is just the so called status they give you so they can charge you exorbitantly. I want my R10.12 back and I was you to close an account that was already paid up in April 2018 already. The interim letter sent to me was just to pacify me. You guys are legends at poor customer services and you continue to excel at it. Fnb is misleading people in this crippled economy and don't give a **** about it. I have reached a point where I can finally say I hate FNB! Very unfortunate that I left ABSA for his nonsense. Refund my R10.12 then close the account, how difficult can that be?

Legends at *****ing. Dealt with Clinton Naidoo . Reference number: ********** NF, who verbally promised me one amount verbally but received a lesser amount instead.

****** *******! I will not rest until the account is closed.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2018, 10:44
Official

Good Day,

I acknowledge receipt of your complain and is disappointed to hear that your previous complaint had not been resolved. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to a manager for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

lL
lebololalara L's update15 Jun 2018, 11:37
Reviewer Update
This is from FNB. Good day Miss Lebogang Moripe, Thank you for your email Kindly be advised that your loan is in the process of being and closed and no further refunds are due to you. We apologise for the delayed response and for any inconvenience this may have caused. Should you require any further information, please do not hesitate to contact us again. Kind Regards, Lerato Masoeu FNB *****S MY R10.12… act apologetic in public but send me condescending emails. People need to be very careful with this FNB! Check your bank statements and don't ignore small amounts going off of your accounts. FNB *****S from us to unjustly enrich themselves. Vseek!