No money reflecting

I am writing to follow up on a conversation I had with your team earlier this week, where I was advised that a payment would be reflected in my account. Unfortunately, despite the assurance, the funds have not yet been credited to my account, and it has been 3 days since our conversation.

I would greatly appreciate it if you could investigate this matter and provide an update on the status of the payment.

Thank you for your prompt attention to this matter, and I look forward to hearing from you soon.