No money received at ATM BUT funds deducted!!!

I requested R600, but received no funds at the Woodlands (PTA) ATM and now my statement shows a withdrawal made (the ATM slip showed a withdrawal but I received no funds on the day)<br> The call center on the day e-mailed me the dispute form and I completed it and e-mailed + faxed it to the contact details on the form, only to be told that they do not deal with this!!! The second call centre operator told me that I have to go back to the branch ... really!!!! The 3rd call centre operator told me that hey are all wrong and gave me another e-mail that I should send the dispute form too... still no response after two days!!!! So how do I get my R600 back from FNB as this is basically theft!!!! <br> <br> Really disappointed in FNB!!!