NE
Noleen E

1 reviews | Active since Aug 2015

31 Aug 2015, 12:10

NO MONEY FROM ATM BUT MONEY DEBITED FROM ACCOUNT

On Saturday 29 August 2015 I tried to withdraw cash from the ATM located outside Reggies in the Liberty Promenade Mall, Mitchells Plain. The ATM showed me an \out of service"notice and ejected my card and receipt. The receipt noted the error my account was however debited with the amount requested"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2015, 13:09
Official
Hello Noleen Edwards,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 751265.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)